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Customer Success Manager, Marketing

Location : Denver, CO
Job Type : Consult to Hire
Hours : Full Time
Required Years of Experience : 3
Travel : No
Relocation : No
Job Industry : Agency - Advertising/Agency
Job Category : Marketing Strategy

Job Description :

Our client is a Certified B Corp Digital Marketing Agency that is is looking for a Customer Success Manager. This is a role suited for individuals with localization industry or international marketing experience ideally, formerly in an account management role with customer-facing experience looking to grow professionally. A person looking for a focus on business results; unphased about having business conversations with senior-level clients in Fortune 1000 companies in a variety of roles spanning Media & Communications, Web, Brand, Marketing, Content, Digital, Social Media, Product and Creative.


KEY RESPONSIBILITIES:



  • 70%-90% Account Development and 10%-30% Business Development

  • Define and manage account strategy & support operational efficiency

  • Working with cross-functional teams to determine resource allocation

  • Value proposition/key selling points

  • Addressing pain points & sales objections

  • Quote/proposal strategy

  • Pitch decks and proposals

  • Intro calls/evaluation

  • Contracts & commercial setup

  • Lead account teams


 


Required Qualifications :

EXPERIENCE:



  • 3+ years experience in account management or solutions consultancy at a marketing agency (ideally localization)

  • Experience with business development within the marketing industry is a plus

  • Organized and able to sift through changing priorities. Proactive in identifying customer needs, outward-thinking, skilled in aligning internal and external expectations

  • Understanding of sales & marketing techniques and practices

  • A track record in building business and solving problems

  • Confident with sales and CRM tools for budgeting, presentation, planning and tracking


 


Compensation Range: $65K-$100K


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